Privacy Policy
1. Overview
TTH Teamwork we operates the TTH Teamwork CRM application. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform. By using TTH Teamwork, you agree to the practices described in this policy.
We are committed to protecting personal data in accordance with applicable data protection laws, including GDPR where applicable.
2. Data we collect
We collect the following categories of data to provide and improve the TTH Teamwork CRM experience:
Account data
- Identity & access
- Usage data
- Messages & files
- In-app messages
- Email integrations
- Uploaded files
- Support tickets
- Notifications
We do not sell your personal data or customer CRM records to third parties under any circumstances.
3. How we use your data
Data collected is used to: provide and maintain the TTH Teamwork CRM service; authenticate users and manage team permissions; send service-related notifications and updates; improve app performance and fix issues; process billing and manage subscriptions; and comply with legal obligations.
We may use anonymized and aggregated usage data to analyze trends and improve product features. This data cannot be used to identify individual users.
4. Data sharing
We share data only with trusted service providers necessary to operate the platform — such as cloud hosting providers, payment processors, and email delivery services. All third-party providers are contractually obligated to protect your data and use it only for the services they provide to us.
We may disclose data if required by law, court order, or to protect the safety and integrity of the platform or its users.
5. Data retention
We retain your account and CRM data for as long as your account is active. Upon account deletion, personal data is removed within 30 days, except where retention is required by law. Backup copies may persist for up to 90 days before being fully purged.
6. Your rights
Depending on your location, you may have the right to access, correct, or delete your personal data; restrict or object to certain processing; request data portability; and withdraw consent at any time. To exercise any of these rights, contact us using the details below.
7. Security
TTH Teamwork uses industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and regular security audits. While we take all reasonable precautions, no system is 100% secure — we encourage users to use strong passwords and enable two-factor authentication.